How can we help?
Find contact details and preparation guidance for installation, account, and security questions.
Contact Support
Send operational questions, bug reports, and account updates to our team. Availability and response timing can vary; this page is not a service-level agreement.
Before you contact us
- IncludeAgent version and operating system
- For execution questionsRelevant transaction hashes and timestamps
- Never includeSeed phrases, private keys, or credentials
Installation Help
Share the installer log, Agent version, and Windows version so the issue can be reproduced or triaged.
Bundles Stalled?
Send transaction hashes, relay timestamps, and the configured route so the report has enough context for review.
Security Incident
Request our PGP key for sensitive disclosures. Do NOT send private keys via email.
Escalation Ladder
Open Ticket
Standard email for non-blocking Qs.
Add context
Include the version, timestamps, and relevant non-sensitive logs.
Security reports
Send a short summary first and request secure-sharing instructions before sending artifacts.
Follow up
Reply to the same thread with new information if the issue changes.