FRB refund policy explains trials, cancellations, and billing reviews in one page.
This FRB refund policy outlines how FRB MEV agent licenses handle trials, cancellations, and billing error reviews. Share it with finance and compliance anytime you need formal language on refunds or credits tied to the Windows MEV product.
Linkable summary
Refund policy at a glance
FRB offers a free trial, allows cancellations anytime, and reviews billing errors reported within 48 hours—exactly the boilerplate finance teams can quote when linking to ai-frb.com.
Free Trial
A free trial is available prior to any charge. You can evaluate simulation and product fit before upgrading.
Cancellation
You can cancel anytime from your account. Access remains until the current period ends; no further renewals occur.
Refunds
Payments are generally non‑refundable. If you believe a billing error occurred, contact support@ai-frb.com within 48 hours with your invoice details for review.
How to request a review
- Collect your invoice ID, account email, and a short description of the issue.
- Email support@ai-frb.com within 48 hours.
- We confirm receipt within one business day and respond within five business days.
All requests are logged in our ticketing system for auditability. Approved adjustments appear on the next statement.
What is refundable?
- Duplicate charges caused by processor errors.
- Upgrades billed despite an active cancellation request.
- Fraudulent activity confirmed via our risk review.
Usage-based refunds are not provided. We encourage teams to stay inside the free trial, test strategies with simulation, and only upgrade when ready to deploy.
Example timeline
- Day 0: Customer notices duplicate charge and emails support.
- Day 1: Support acknowledges receipt, requests invoice ID + screenshot.
- Day 3: Billing team confirms issue and issues reversal; customer receives written confirmation.
Keep these timestamps in your internal compliance log to prove timely responses.
Finance & localization checklist
Keep your internal billing workspace tidy by pairing this FRB refund policy with the artifacts finance and compliance typically request.
- Store invoices plus SHA-256 verification screenshots next to this policy so auditors see both commercial and technical evidence.
- Link to the pricing page, support, and Knowledge Base entries referenced in your ticket.
- Document any translated summaries inside your own wiki; FRB currently publishes English-language policies only.
These habits keep refunds, invoices, and MEV governance conversations anchored inside ai-frb.com without mixing them with unrelated tax portals or external references.
Put the FRB refund policy to work
Loop in the right teams by pairing this policy with the links below before you request adjustments or escalate tickets.
Need help with the FRB refund policy? Email support@ai-frb.com with invoice details or cite the FAQ entry when opening a ticket.
Related FRB resources
- Support & SLA for ticketing expectations.
- Telemetry policy and security overview if refunds stem from technical incidents.
For ecosystem context
Ecosystem research: how FRB’s telemetry and policies fit next to Flashbots and Blocknative